Sidely vs. Salesforce
Salesforce Sales Cloud is the most widely used sales CRM in the world. Founded in 1999, the American company invented the SaaS model applied to CRM. Today, Salesforce offers a complete suite covering sales management, marketing automation, customer service, e-commerce, analytical data, and more recently, generative AI.
Discover how Sidely compares to Salesforce on the features that truly matter on a daily basis.
General information
Nationality
American
French
Year founded
1999
2019
Available langages
Almost all languages are supported by Salesforce
French, English, Italian, German, Spanish
Data hosting
For French clients in the European Union, via the EU Operating Zone.
France
Solution type
CRM
CRM SFA
Target industries
All sectors, from SMEs to large corporate groups.
Retail, Healthcare, Construction, Insurance, Banking, Agriculture, Energy.
Cost and Business Model
Estimated cost
From €25/user/month to €175/user/month + integration cost
€59 or €99/month/user
Mandatory deployment cost
Additional cost for multi-device
Free trial
Technical environment and accessibility
Environment
Android, iOS
Android, iOS, Windows
Main access mode
SaaS (mobile + web app)
SaaS (mobile + web app)
Accessibility and UX
Comprehensive and customizable but dense interface, training required
Consistent experience, smooth interface designed for the field
Implementation time
Long (several months to 12-18 months)
Fast (1-2 months)
Deployment effort
Difficult, need integrators
Moderate
Works without internet
Synchronization
Automatic, in real time
Automatic, in real time
Route planning and optimization
Route planification
Managed via Salesforce Maps
Multi-outlet selection on map
Restriction/constraint based on point of sale characteristics
Auto-add visits to calendar
Editing a planned route
Route optimization
Managed via Maps Advanced Routing
Optimized route (departure/arrival)
multi-day optimization
At an additional cost (Advanced Routing)
Overnight stay management
Automatic recalculation after modification
Sales territory management
Sales territory management
Managed via territory planning
Automatic creation
Add-on
Automatic optimization
Add-on
Manual optimization
Map visualization of territory management
Mapping and Visit Tracking
Map visualization
Planning with map (mobile/web)
Visit geolocation
Visit timestamping
Visit duration tracking
Visit preparation assistance
Last visit statistics
Point-of-Sale Management
Adding/viewing notes
Creating a point of sale on mobile
No for sales, yes for admin
Editing a point of sale on mobile
No for sales, yes for admin
Field Audits and Merchandising
Audit and information form
Scheduling next visit at end of audit
Auto-update of shelf share
Fixture and POS display tracking
Tracking of promotional operations and joint actions
Competitor tracking
Picking management
Category tier management
Multi-brand management
Multi-category management
Scannable barcode
SDK supplement, products only
Field qualification
Reporting, Sales Plan, and Order Taking
Report management
Automatic sales plan generation
Order taking
Non-native (CPQ module or integration)
Order form in PDF format
Generated via CPQ
Automatic emailing of order forms
Documentation and Photos
Document library (EDM)
Photo gallery/library
Photo upload
Photo-visit link
Filtering photos by visit/audit
Reporting, Analytics, and BI
Analytics, reports, and dashboards
Custom report creation
Graphic visualization
Report exports
BI Tools
Tableau CRM (formerly Einstein Analytics)
Not native, external BI integrated
AI and automation
AI Tools
Alerts, prioritization, route optimization. Advanced AI: Einstein (predictions, scoring), Agentforce (autonomous agents)
Field AI: report pre-filling, dictation, alerts, prioritization, route optimization
Administration and Rights Management
Management of roles and permissions
Administration
Very comprehensive but technical, a certified admin is required
Accessible to managers, simple configuration from the back office
Integrations and ecosystem
Integration ecosystem
Massive AppExchange ecosystem (ERP, marketing, e-commerce, Slack, Data Cloud)
Standard connectors (ERP, CRM, BI, Vusion), open API/webhooks
Google Calendar Synchronization
Outlook synchronization
Navigation app integration
Yes, but no direct tour launch
External datas and sell-out
Distributor panel data
Yes, as an add-on
Customer Support and Onboarding
Support
Help & Trailhead, Partner Community, 24/7 technical support depending on license
Personalized support, dedicated Customer Success, chat, training, fast onboarding